Bringing Our Stores to You
Looking for expert advice without having to step into a store? Allow our Live In-Store Experts to help. Connecting through a one-way video call (where you can see us, but we can’t see you!), a knowledgeable team member will answer your questions, walk you through products and demo features to help you shop with confidence.
For existing orders and customer service enquiries, please contact our customer service team.
How to Find Our Experts
As you browse, look out for the Live In-Store Expert button in the bottom right corner of the homepage or product pages, or click the button below to speak with us now!
Our Live In-Store Expert service is available:
Monday - Friday: 9am – 8pmSaturdays: 9am – 7pmSundays: 11am – 5pm(Bank Holidays may vary)
How It Works
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Launch Video CallClick the Live In-Store Expert icon in the bottom right corner of your screen as you browse or click the button below to begin.
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When the pop-up appears, simply press ‘Call Now’.
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Make sure you give us access to your microphone so our experts can hear you.
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Once connected to a store, you’ll see an expert on the screen, but don’t worry, they won’t be able to see you.
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5. Ask away, it’s that easy!
How Our Experts Can Help
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Demos
Curious about certain car seat, baby bouncer or pushchair features? Our experts can live-demonstrate products, walking you through key features as they go.
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Questions
Can’t find the information you need online? Ask our experts in a click. From car seat compatibility to comparing mattress types, they’ll guide you with knowledge and care.
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Clarity
Feeling overwhelmed, short on time, or want to compare brands? Our experts make shopping simpler by matching you with the right products for your needs.
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Close-Up
Keen to get a better look and feel for our products without coming into store? Our experts can show them to you on camera, helping to determine colour, size and style.
FAQSFrequently asked questions
Will I be seen on the call?
No, the video call is just one way, so you’ll see the in-store expert, but they won’t see you. You’ll just need to allow access to your microphone so they can hear you.
What is the Live In-Store Experts service for?
The service gives you instant access to honest, unbiased advice from our in-store experts on Mamas & Papas and branded products, helping you feel confident in your choices.
Can I use it to check store stock levels?
Yes, our experts can check in-store stock for you, but you can also do it quickly and easily on product pages in our App.
What if I have a customer service enquiry?
The Live In-Store Expert service is for shopping advice. For assistance with queries about your order, deliveries or returns, please contact our customer support team.
Will I have to share my details?
TNo, we don’t need any information from you, and you don’t need to sign up or register for an account to access the service.