Product Recall Notice
Little Green Sheep Knitted Bear Rattle, Knitted Bunny Rattle and Bunny Ear Charms
Sold as part of the Little Green Sheep Curved Frame Baby Gym – Safari Giraffe set between May 2020 and December 2021.
Little Green Sheep supply the above product to Mamas and Papas and during their due diligence testing has identified that some of the wooden rings on the Knitted Bear rattle, Knitted Bunny rattle and Bunny Ear charms can break into small pieces during what is described as “use and abuse” testing.
The safety of our customers and products is our primary concern and whilst we are reassured that these items have passed all testing previously, and we have not received any reports of damage or breakage in use, we are supporting Little Green Sheep’s decision to voluntarily recall these charms from customers as a precaution.
Customers with the above Bear, Bunny and Bunny Ear charms should stop using them immediately and should remove the charms from their baby gym frame or other items they may be attached to.
The remaining soft animal charms, wooden charms and crochet charms can continue to be used with the baby gym frames and meet all relevant safety requirements.
What should I do?
If you bought this product please
- Stop using the original charms that feature a wooden ring.
- Dispose of them in household waste.
- Register for new replacement charm(s) at thelittlegreensheep.co.uk/product-recall/
- Reply to any direct communication from us to confirm that you received the notice.
We would like to sincerely apologise to customers for any inconvenience or disappointment caused.
If you would like to discuss this further, please contact Little Green Sheep’s Customer Experience team at [email protected] or call them on 0800 028 1433 between 9am and 5pm Monday – Friday.
Product Advisory Notice
As part of our ongoing commitment to safety and quality, we wish to reaffirm the importance of following the instructions and ensuring you have all fixings when assembling the cot as recent feedback has informed us that some customers have found it difficult to assemble or reassemble the product when assembling this in cot mode.
To help customers correctly assemble/reassemble these cots, we have uploaded a Video Tutorial and PDF Instructions for all of the products below:
If you are currently using the cot in cot mode, please watch the assembly check video below, making sure to check the top rail as shown – if this is secure and no fixings are missing, please continue to use the cot with confidence.
If any of the original fixings are broken or missing, please do not use the cot. Please contact our customer care team on UK: 0345 268 2000 or Ireland 1890 882 363, who will be able to assist you. Please do not visit our stores as they won’t be able to help in this instance.
If you take down or take apart the cot and plan to use it again in cot mode in the future, please keep all the original parts and fittings together, along with the product instructions and this website address so you can re-watch the videos when you reassemble the item.
Mamas & Papas is committed to designing and developing products to the highest standards for your family to enjoy, therefore we have listened to your feedback and doing all we can to ensure that other customers don’t experience the same issues.
Frequent Asked Questions
Following a series of safety checks, Mamas & Papas have identified a potential safety concern with a number of car seats that were sold through Asda, Tesco, Shop Direct and some independent retailers. They were also sold through the Mamas & Papas website and our factory stores. In the event of an accident the car seat shell may crack and therefore not provide the intended level of protection to the user.
The seats affected are Mamas & Papas Nembus, Mamas &Papas Aureus, Mamas & Papas Group 123, Mamas & Papas Altair. All are Group 123 car seats. You can identify the seat by comparing the orange label on the back with the one shown above. The approval code should match and is 04 44596.
Mamas & Papas can assure customers that none of the affected car seats have been on sale since March 2015 and there have been no reports of any incidents involving any of the affected car seats.
If you have purchased the above seat, you should immediately stop using the product and contact our Customer Services team on UK: 0345 268 2000 or Ireland 1890 882 363. For your convenience a designated courier service will collect the car seat. You will be issued with a refund. If you purchased your car seat from Asda, Tesco or Shop Direct (Littlewoods & Very), please still contact Mamas & Papas directly. Please do not visit our stores as they won’t be able to help in this instance.
How do I know if I have an affected M&P Car Seat?
- Compare it with the photos shown here.
- Check it is a Mamas & Papas branded car seat, there will be a tag to the front of the product.
- Find the approval number on the orange label on the back of your seat and check that the number is the same as those listed. The approval number of affected products is 04 44596.
In addition to the above, the below car seats were sold exclusively to Argos.
How do I know if I have an affected M&P Car Seat?
- Compare it with the photos below.
- Find the approval number on the orange label on the back of your seat. Check if it's the same as those listed.
- If both the approval number and photo match your seat, this means it is affected by our safety concern. However, if the approval number is identical but your seat does not match the photo, you can rest assured that it is not affected.
If you have purchased any of the above seats, you should immediately stop using the product and contact our Customer Services team on UK: 0345 268 2000 or Ireland: 1890 882 363. For your convenience, a designated courier will collect the car seat and you will be issued with a refund. Please do not visit our stores as they won’t be able to help in this instance.