In-Store Experts FAQ
Will I be seen on the call?
It’s up to you! You can choose if you would rather have your camera on or off – You’ll always be able to see us regardless. Camera access can be amended during the call at any point if you change your mind. You will need to allow microphone access on all calls though so our experts can hear you.
What is the Live In-Store Experts service for?
The service gives you instant access to honest, unbiased advice from our in-store experts on Mamas & Papas and branded products, helping you feel confident in your choices.
Can I use it to check store stock levels?
Yes, our experts can check in-store stock for you, but you can also do it quickly and easily on product pages in our App.
What if I have a customer service enquiry?
The Live In-Store Expert service is for shopping advice. For assistance with queries about your order, deliveries or returns, please contact our customer support team.
Will I have to share my details?
TNo, we don’t need any information from you, and you don’t need to sign up or register for an account to access the service.