How can we help you?

    With lots of things to get your head round, a little help never hurt anyone. Here’s how we can help you.


    FAQs

    If you need some advice or have a question we’re always on hand to offer advice or make things easier.

    To help, we’ve compiled a list of handy FAQ's, which should do the trick.


    View our Frequently Asked Questions

    Delivery & Collection

    We'll work around you. Let us know which day is best, and we'll deliver it to you; whether that’s to your home, the nearest store or collection point. For more information about all our delivery options click the link below.


    Delivery & Collection Information

    Returns

    Bringing it back? No problem, we have a 30 day returns policy for any unused item for a refund or exchange as long as they’re in a re-saleable condition, in their original, undamaged packaging with tags still attached. To make life a little bit easier you can return your items to your nearest Mamas & Papas store, to our Support Centre or we can arrange for our recommended carrier to collect from you. Just keep hold of your original store or gift receipt, or your email order confirmation. Please note that any postage charges incurred by returning your item(s) to us will not be refunded. You are responsible for the return of the item(s) to us.


    View Our Terms & Conditions

    10% Deposit Option

    To help you plan for a new arrival we offer a 10% deposit option in store, where you can pay a minimum of deposit of 10% for your item(s) and then make payments for as much or as little as you want when it suitable for you. All we ask is that the full amount is paid on collection of your item(s) from the store or 28 days before the delivery date of your order. If family and friends would like to help out they can also make payments towards your item(s).

    Pop in store and speak with one of our experts who will be happy to help set up this option for you and answer any questions you may have. Once set up, you can make payments by revisiting any Mamas & Papas store or by calling our Customer Service team.

    Please note that this is not a finance option and is only available in store.


    View Full Terms & Conditions

    Personalisation

    Make it personal. We can engrave or embroider baby’s name on a range of great products from as little as €6.00 including FREE standard delivery. It’s easy; simply choose from a range of gifts, and enter baby’s name. Pick your preferred delivery option, we will personalise your gift turning into a keepsake. We will then deliver it to you within 7 days.


    Shop Personalised Gifts

    Product Instructions

    Missing your instructions for a product? Don’t worry, we have the instructions for all the latest range of our products available for you to download.


    View Product Instructions

    Our Complaints Process

    We do what we can to make sure you’re happy with your purchases and the customer service you receive from us. But if something’s wrong, we want to hear about it. That way we can try even harder to put it right.


    That way we can try even harder to put it right. We have a process in place for handling your complaints and making sure you’re listened to.


    Contact us

    If you have a concern pop into one of our stores and speak to a manager, or contact our Customer Service team as soon as you can.


    Manager review and call back

    Hopefully you’ll be happy with the help you received, if not speak to our Customer Service team and we’ll have a manager review your complaint and ring you back within 24 hours.

    Call: 076 670 5752

    Write to us at:

    Mamas & Papas
    Colne Bridge Road
    Huddersfield
    HD5 0RH


    Alternative complaints process

    After following our internal complaints process above, if you still feel we haven’t resolved your complaint then you can access the Online Dispute Resolution (ODR) platform managed by the European Commission.





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